Using Emotional Intelligence to Identify and Address Resistance
Thursday, September 26, 2019 - 12:00 - 1:00 pm ET
Every change leader knows that dealing with resistance is a critical component of change. Is there a magic sauce for identifying and addressing resistance? It’s not magic, but one tool that can be used is emotional intelligence. By using emotional intelligence as a tool, a change leader can better identify and address expected and unexpected areas of resistance. Using real examples from organizational change initiatives, this session will discuss the importance of using emotional intelligence principles and tools in a change effort. Participants will learn the benefit of adding emotional intelligence to their stakeholder analysis. In a small group, participants will be able to apply emotional intelligence principles to some of their own questions. The session will use examples of responses that can help identify resistors and learn how to specify the “What’s In It For Me” based on motive and reflection responses. Participants will be given an example of some responses received and will be asked to define strategies to address resistance. Additionally, the session will discuss strategies that can help break down resistance including real examples of what was done on previous change initiatives.
Culture as the Make-or-Break Factor in the Success of Transformational Change
Tuesday, October 8, 2019 - 12:00 - 1:00 pm ET
Culture permeates every aspect of the organization. It is the most under-attended factor when planning for major change, leading to the majority of change efforts never attaining adoption or sustainment. Culture either supports the success of your initiatives’ desired future or inhibits it. Most traditional approaches to change do not understand the impact or importance of culture in the design of their content solutions. Most ignore identifying and integrating cultural imperatives in their assessments or plans. So often, culture is a bolt-on strategy or given over to change managers to fix after deployment. Neither works. This session presents the 12 strategies to changing culture and explores 15 conditions for successful culture change. Come to this interactive session to explore the strategies and learn how to embed them into your work. You will have a chance to reflect on your current reality, challenge the approach, stretch your thinking and plan how to expand your role. The strategies begin the day leaders give an initiative the green light, meaning you engage much earlier and have more direct influence on leaders. Making the cultural requirements for success visible and integrated is essential to the success of change. Mastering culture is a game-changer!
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