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CHG MGMT INSIGHT: Masterclass Series

Are you a seasoned practitioner with at least 11 years of
change management experience?

CHG MGMT INSIGHT: Masterclass Series is a new, limited, virtual experience consisting of nine advanced, in-depth sessions delivered in two parts over three months. Engaging, informative, and collaborative, the Masterclass Series will expand and enhance your expertise within the change management discipline. From discussions, panels, or workshops, these sessions are aimed to provide new strategies, data, and information within the profession. Led by industry thought leaders, these highly interactive sessions are designed to facilitate idea-sharing with content rich information.

The Series will be delivered in two parts, with every session available in each part. The first part of the Masterclass Series will begin November 18, 2020, with different sessions on Wednesdays through December 16, 2020. After taking a short break for popular international holidays, part two will begin on January 13, 2021, with sessions every Wednesday through February 3, 2021. Additionally, attendees can purchase access to the recordings of each session through May 14, 2021.

Review the available sessions and frequently asked questions below to learn more about this opportunity to exchange ideas with some of the discipline's most premier practitioners from around the world!



During registration, be sure to choose the session date/times you will attend.

Masterclass Sessions
  • Strategy Activation in the Modern Workplace | November 18 9:00AM EST | January 13 8:00PM EST
  • Description: Eighty percent of new strategies and major transformation initiatives fail. Why? We're using outdated, mechanistic "change management" techniques in modern, more organic organizations, and ignoring the fact that people are at the center of all we do. We need to adopt a new, people-centered and design-anchored approach to bring strategies to life, and make change stick in a more fluid and agile world. XPLANE has worked with over 100 of the Fortune 500, numerous global NGOs and Government Agencies, and some of the worlds most innovative organizations, and has developed a system and toolkit for activating change that is agile, repeatable, and effective in the modern workplace. This Masterclass will provide a simple and scalable framework to activate any change initiative, and include tools, templates, and exercises that the participant can immediately put to use in their workplace. Participants will learn how and why change management is changing in the future, how to design a modern activation program, and how to leverage employee engagement and co-creation to make change stick.

    PDU: 2.0

    Presenter: Aric Wood, XPLANE

    Aric Wood is the CEO of XPLANE, a global Design Consultancy that helps large organizations clarify, communicate, and activate their strategies and drive change in their organizations. Aric is a keynote speaker at design, business, and change management events, and has appeared in publications and broadcasts including Forbes, CNN, Business Week, and Inc. Magazine. Aric is also a member of the Forbes Coaches Council. Aric previously served in leadership roles at Intuit and, and as a strategy consultant at Bain & Company. Aric earned a bachelor’s degree in International Relations from The Johns Hopkins University and an MBA from Harvard Business School. Aric has served on a number of for-profit and non-profit boards, including the Design Museum Foundation, Business for Culture and the Arts,, and as the Chairman of the Board of Governors of Pacific Northwest College of Art (PNCA).

  • Creation Leadership - Turning Change into Innovation | November 18 8:00PM EST | January 13 9:00AM EST
  • Description: As a change practitioner you have an opportunity to be an inspirational catalyst for innovation. Times of intense change - or disruption - in an organization are opportune moments to harness purpose and empower individuals to bring their full potential to their work and team.  Instead of adapting or reacting to change, learn how you can support your organization to use disruption for creation. Creation leadership is a framework and a toolkit for top leaders who want to show up as grounded, strategic, and innovative, even in the face of constant disruption.  Learn how you can use the power of purpose, the tools of embodiment, and the cultivation of psychological safety to create thriving organizations capable of continuous evolution in our rapidly changing world. Leave excited about the potential for change to create stronger purpose driven organizations.

    PDU: 1.5

    Presenter: Tirza Hollenhorst, LUMAN

    Tirza is an entrepreneur and a futurist. Trained as a biologist and engineer who previously built a technology company and facilitated international, cross-sector collaboration around corporate responsibility and environmental resource management. Tirza is the founder and CEO of LUMAN where she brings her experience in business, neuroscience, and innovation together to transform organizations and prepare them for the future of work. Tirza believes creation thrives when people are motivated by their internal sense of purpose, connected to their team, and held in a container of psychological safety. An engaging and embodied presence, she can quickly conjure connectedness and creativity amongst large groups.

    Presenter: Mary Kerford, LUMAN

    Mary brings more than 20 years of experience leading organizations through digital transformation initiatives to become increasingly more customer focused in a rapidly changing and complex environment. Mary has led global transformation teams in technology, CPG, retail, services, healthcare, and transportation and has worked with some of the world’s biggest brands like Microsoft, Facebook, eBay, and United Healthcare. A communicator by trade, Mary harbors a passion for cultural transformation and organizational development and is known for her ability to cultivate effective teams through massive change. Mary is a regular speaker and panel moderator on a wide variety of topics related to the human side of transformation. Currently Mary runs the Marketing and Digital Transformation Practice at R2Integrated and is a Certified Practitioner of the Luman Creation Leadership Methodology.

  •   Engage with the Future and Make Change Your Ally | December 2 9:00AM EST | January 20 8:00PM EST
  • Description: No two people have the same past or present, but with the right approach, we can co-create and navigate toward a common future. This is a central principle of Strategic Foresight, a field that provides frameworks to leverage the changing landscape for transformative outcomes. Futures thinking is inextricably linked to today because how we view the future (consciously or unconsciously, collaboratively or in silos, inclusively or exclusively), directly impacts the decisions we make right now. Ultimately, the power of foresight lies not in its tools and methodologies but in its ability to alter perspectives. This is why Strategic Foresight offers a powerful accelerant to change management efforts. Using the “Future of Work” as a focus, Yvette facilitates a foresight-fueled change management tool developed by Sohail Inayatullah, Causal Layered Analysis (CLA). CLA is a group sense-making technique used to explore the underlying causes and worldviews contributing to a situation. Working together, session participants will respond to a central question with Litany: how they "feel" about it; Causes: what's creating the situation; Worldview: the perspectives shaping it; and Myths: the underlying stories feeding it. When complete, participants will use CLA to better understand the problem and inform their vision of the future.

    PDU: 2.0

    Presenter: Yvette Montero Salvatico, MBA, Kedge and The Futures School

    Yvette is an experienced and engaging speaker who is unique in her ability to transport audiences into the future. Holding a bachelor’s degree in Finance and an MBA from the University of Florida, she has 15+ years of corporate experience with large, multi-national firms including Kimberly-Clark and The Walt Disney Company. At The Walt Disney Company, Yvette led the effort to establish Future Workforce Insights to identify future workforce trends and leverage foresight models and techniques to assess potential threats and impacts, emerging ideas, and exciting opportunities for the organization. She is currently partner at Kedge – a strategic design, foresight, and innovation firm – utilizing extensive research and customized toolkits to service a global client base through interactive training. Yvette is also co-founder of The Futures School – a global development platform with a mission to democratize foresight.

  • Climb Your Way to a Coaching Culture for Leading Change | December 2 8:00PM EST | January 20 9:00AM EST
  • Description: As change practitioners, we coach business leaders, project team members, and impacted employees every day, albeit often informally. We recognize the need to integrate coaching more explicitly into how we engage for change. But how? Join us for this informative, practical session to discover best practices to intentionally build coaching into your change management/leadership tool kit! You’ll experience the steps to take to make meaningful, measurable progress up the coaching-for-change maturity curve. Importantly, we’ll explore the pitfalls that plague implementation based on real-world, relatable organizational case studies. You’ll walk away with the beginnings of a strategic approach and actionable tactics you can immediately apply on-the-job to help your organization (or your clients’ organizations) integrate and leverage coaching for change management success and sustainability – fostering change leadership capability and a change capable culture.

    PDU: 2.0

    Presenter: Barbara Trautlein, Change Catalysts, LLC

    Barbara Trautlein, PhD, is author of Change Intelligence, originator of the CQ System, and principal of Change Catalysts, LLC, an ACMP QEP™. Barbara partners with client organizations to facilitate successful and sustainable change, and coaches and certifies change agents - achieving bottomline business and powerful leadership results for clients. She was honored as the Change Management Consultant of the Year in 2015 by the ACMP Midwest Chapter. Barbara is gifted at sharing strategies and tactics that are accessible and actionable. Her blend of research and real-world expertise makes her an in-demand speaker at conferences in around the world. Barbara has a unique ability to connect with her audiences across industries, from steel mills to sales teams, refineries to retail outlets, and healthcare to high tech. She holds a doctorate in Organizational Psychology from the University of Michigan. Clients served include Abbott Laboratories, Ascension Healthcare, Cisco, Deloitte, United Airlines, and ThyssenKrupp.

    Presenter: Shawna Corden, Shawna Corden Coaching and Webinars

    Shawna Corden is an Executive Coach and owner of Shawna Corden Coaching and Webinars, as well as a faculty member with Coach U. She is an OSU Alum and holds certifications in Professional Project Management from PMI, and the PCC and PMC from the ICF. Her practice is focused on helping companies build a coaching culture. In addition to leading team workshops and retreats, she coaches executives, trains leaders on coaching skills, consults on coaching implementation, and mentors internal coaches. Her broad list of clients includes executives and teams in high tech, healthcare, security, government, banking, and insurance companies. Shawna is the author of Coach Culture - A Playbook for Winning in Business, an Amazon number one new release and number one best-seller in Coaching and Development.

  • Turn, Don't Lurch: Organizational Agility Operationalizes in Management Culture | December 9 9:00AM EST | January 27 8:00PM EST
  • Description: On the highway or in the organization, big changes in direction are best accomplished as a series of small adjustments rather than a giant yank of the steering wheel. The problem is in too many organizations even the smallest attempt to move that wheel is met with a culture of resistance. Does the organization need to shift resources, improve customer service, or enter a new market? Staff members hem and haw, managers obfuscate, and employees worry and hide. Ultimately, leaders and change managers are left evaluating every move in terms of pain rather than utility. Small adjustments aren’t worth the hassle, and big ones require a full change management campaign – with posters, plans, sponsors, and a whole lot of pressure applied to everyone involved. There’s nothing wrong with change management campaigns, of course – but wouldn’t life be better if we could use them sparingly instead of constantly? It is possible, and not as elusive as it may seem: the way to do lots of change without lots of campaigns is by making agility and adjustability part of everyday life instead of the purview of the next big push. Learn the simple behaviors that operationalize real flexibility.

    PDU: 1.25

    Presenter: Ed Muzio, Group Harmonics

    Ed Muzio’s mantra is “More Output, Less Stress, Sustainable Growth;” he’s authored award winning books including his most recent bestseller, Iterate: Run a Fast, Flexible, Focused Management Team. Educated first as an engineer, Ed has been CEO of Group Harmonics since 2004, a firm he founded to create culture changers in the workplace and whose work has been hailed as producing substantive results even under the most challenging circumstances. A leader in the application of analytical models to organizational effectiveness, Ed has been featured in international media including Fox, BNET, and The New York Post, and a regular contributor to CBS, The Huffington Post, and Ed is an adviser and educator to managers and executives worldwide, giving keynotes and providing professional expertise, advice, training, and individual coaching and whole-team executive staff intervention for companies ranging from 100 person startups to the Fortune 500.

  • Mind the Gap: Incorporating the Change Agenda in Scaled Agile Approaches | December 9 8:00PM EST | January 27 9:00AM EST
  • Description: In the technology driven digital world, more and more organizations are moving away from traditional program management approaches in favor of scaled agile methods and frameworks when delivering complex in-house transformational change. Even though scaled agile is not explicitly limited to delivering just IT, scant mention is made of the full range of activities necessary to deliver the required business impact. The result is that IT gets delivered at scale, but not the business transformation. In this Masterclass, Lyn and Will use a case study to explain the principles underpinning scaled agile approaches and uncover the gaps emerging between traditional program management and scaled agile approaches. Techniques and solutions will be presented that overcome these challenges so that holistic change, encompassing people, process, policy information and technology, can be incorporated and business value can be realized.

    PDU: 2.0

    Presenter: Lynda Girvan, CMC Partnership Consultancy Ltd

    Lynda Girvan has over 25 years experience in business and systems development and transformational change as a consultant, professional trainer, and practitioner in both public and private sectors. Lynda has extensive experience of adding value to organizations at a variety of levels including coaching agile development teams through to helping board level change programs. Lynda’s particular strength is applying her knowledge of change, business analysis, and agile to help organizations overcome challenging business problems, such as agile transformation and organizational agility.

    Lyn is Head of Business Analysis at CMC Partnership Consultancy Ltd; an Agile Coach with the Scrum Alliance; a Fellow of the BCS, Chartered Institute for IT; and a Prosci® Practitioner. Lyn is an experienced speaker who has provided numerous talks and key notes at European and international conferences over many years. Lyn is co-author of the British Computer Society books, Agile and Business Analysis and Developing Information Systems.

    Presenter: William Izzard, CMC Partnership Consultancy Ltd

    A professional coach and facilitator of change, Will Izzard is Head of Change Management at CMC Partnership, with over 25 years’ experience in projects and change in business. He is an Experienced Prosci® Practitioner, Chartered Mechanical Engineer, and Certified Symbolic Modeller (therapeutic metaphor work). He is interested in the blend of change facilitation (directing attention on what to do) with interpersonal skills (how to actually do it). He believes that lasting change is brought about by small interventions that build the confidence and skills of others so that they achieve more and experience a deep level of learning. His latest development area helps clients develop metaphors from personal outcomes to visions and change initiatives, allowing a wealth of easily dismissed yet valuable information to be exploited. Will thrives on applying novel ideas for an organic and developmental approach to change – building on what works to create something new.

  • Too Much Change? Too Little Time and Resources? Establishing an Enterprise Change Agenda Process | December 16 9:00AM EST | February 3 8:00PM EST
  • Description: Too many change initiatives happening at once, in too many places, coming from too many directions? How do you deal with the confusion, collisions, capacity, and resource problems this creates? When executives want it all, in the absence of any strategic system to manage the demand for change, they generate chaos, burnout, and competition, and miss a critical line of sight to effectively govern the business. There is a clear and trend-setting solution: the Enterprise Change Agenda. For both the organization as a whole and for major lines of business and functions, the Enterprise Change Agenda process creates a system for senior executives to identify, align, coordinate, support, and pace all the change work required to fulfill their business strategy. Like portfolio management for change, it prioritizes, sequences, and resources the most strategic projects that can then be realistically managed in alignment with Operational Planning. Come learn about the elements of this process and system, how it fits within the Strategic Planning process, how to support executives to design and implement it, and how to be positioned to help manage it effectively at the enterprise level. This process directly increases your influence on the organization’s change success!

    PDU: 2.0

    Presenter: Linda Ackerman Anderson, Being First, Inc.

    Linda is co-founder of Being First, a training and consulting firm specializing in breakthrough change leadership and conscious transformation in Fortune 1000 companies, military, government and non-profits. Linda was one of the original definers of organization transformation in the early 1980’s. She co-authored The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation and Beyond Change Management: How to Achieve Breakthrough Results from Conscious Change , and spearheaded the development of the landmark Change Leader’s Roadmap Methodology. She coaches senior leaders and consultants on their enterprise change strategies and abilities to lead change consciously. Linda co-founded the Being First Center for Achieving Breakthrough in Durango, CO. Her clients include York Regional Police, PG&E, Shell, Loblaws, Lockheed Martin, SUPERVALU, PeaceHealth, The United Way, Canadian Federal Government, Intel, The Nature Conservancy, and Wachovia. Linda received her Honorary Doctorate from Brandman University for her life’s work in conscious change leadership and transformation.

  • Transforming a Company in 5 Years: What If You Could Start From a Blank Page? | December 16 5:00PM EST | February 3 11:00AM EST
  • Description: If you were asked by a CEO to join a company and help them deploy their five-year transformation roadmap, how would you start?

    In this Masterclass, you will get insights about how VIVAQUA, a public company of 1,400 people delivering water to all citizens of Brussels (Belgium), decided to take its destiny in its hands. VIVAQUA designed a 5-year strategic plan (2019-2024) after 18 months of collaborative workshops where all employees could participate. The result is a transformation plan covering all the possible aspects a company can face such as operational, organizational, or cultural changes... however, within a hierarchical and highly regulated environment.

    Now the tough part starts: please just make it happen! That's precisely when Benoit joined as Head of Transformations. After a year on board, what are the results and the learnings? Benoit will share his insights and best practices including starting a Change Management Office and a Project Management Office, discussing change management in the simplest way, coaching the executive committee to grow as leaders, defining the priorities for the first year, and developing the cultural change approach.

    Come and enjoy a real-case story still at its early stage. You will get the chance to share your ideas on the case that we could later implement in the ongoing journey.

    PDU: 2.0

    Presenter: Benoit Lejeune, VIVAQUA

    What a nice job it is to help people and organizations to become who/what they are meant to be. The professional path of Benoit consists of two complementary parts across industries: the first 7 years as external management consultant and 10 years as internal change management consultant within 3 different organizations. Benoit holds a Master of Economical Science with multiple additional trainings around the soft part of change. His recipe? A true optimist and company booster, an open vision on the key success factors of the future of work, as well as grounded references and trainings based on the philosophical concept of Freedom & Inc, collective governance (Sociocratie), Prosci, and, and as a certified Coach to be able to combine change and a coaching attitude. His motto? Dare to think and act in reverse of the usual habits.

  • How to Engage and Retain Employees Through a Major Change or Transformation: An Integration Case Study | December 16 8:00PM EST | February 3 9:00AM EST
  • Description: Blue Shield of California will share their successful strategies and roadmap for integrating nearly 900 newly-acquired employees into its culture and company of 5,700. You will learn how to use practical and engaging change management tactics in creative and innovative ways. The approach applies to any minor change or major transformation in small or large organizations, in-person or virtual. This case study has won awards in the Change Communication, Internal Communication, and Employee Engagement categories from the International Association of Business Communicators.

    PDU: 1.0

    Presenter: Susan Kun, Blue Shield of California

    Susan Kun is passionate about bringing a people-focused approach to solving complex challenges and enterprise-wide transformations. For the past 15 years, she has built and led change management, training, and communication teams across industries with companies such as Blue Shield of California, Southern California Edison, and Amgen. Susan is a Certified Change Management Professional™ and holds an MBA from UCLA Anderson School of Management.

    Presenter: Ruth Hendrickson, Altais

    Prior to establishing the next-generation healthcare start-up Altais as its CHRO, Ruth Hendrickson was Vice President of HR at Blue Shield of California, serving as the lead people strategist for all lines of business and clinical partnerships. Ruth has a wealth of change leadership and multi-disciplinary HR experience from start-up, to mid-size businesses, to one of the largest health plans in the U.S. She holds a graduate degree in education and human resource development from the University of Minnesota.

A special THANK YOU to our exclusive sponsor

Frequently Asked Questions
  • Who should attend?
  • The CHG MGMT INSIGHT: Masterclass Series is recommended for senior-level change management practitioners with at least 11 years of full-time change management experience. Session topics are geared towards advanced practices and high-level discussions.

  • How does the virtual series work?
  • To best accomodate time zones all over the world, the Masterclass series has been split into two parts. Part one will take place November 18 - December 16 and part two will be January 13 - February 3. Sessions will be on Wednesdays with two sessions each day. Each part of the series will contain all nine sessions, it is up to you to select the date/time you prefer.

    The virtual series will be delivered through Zoom. All attendees will have the option to participate in each session via webcam. The week of November 11 and the week of January 6, attendees will receive their unique URLs in order to enter the sessions chosen during registration.

  • What if I have issues on the day of a session?
  • If you need assistance at any time, please contact us.

  •   Will I be able to earn PMI PDU credits for attending?
  • Please follow the PMI rules for submitting relevant PDU's for Category B: Continuing Education. Under Category B, PDU credits can be earned by attending relevant educational courses, conferences, seminars, or symposiums by training organizations not registered with PMI. This can include a training offered by an employer, a professional association, or a non-R.E.P. training organization. Please visit PMI's webiste for additional information and instructions on how to submit.

  •   Can I earn CCMP™ PDU credits for attending?
  • Yes, session attendance can be counted toward the ongoing maintenance of the CCMP designation. Attending CHG MGMT INSIGHT: Masterclass Series provides attendees the opportunity to earn up to 15.75 credit hours. Please refer to the Candidate Handbook for complete details.

  •   What does the video bundle include?
  • As an attendee, you can add the video bundle for $99. This will give you access to all the session recordings until May 14, 2021.

  •   Do I need to register and what is the cost?
  • Yes, you do need to register for the Masterclass Series in order to attend the sessions. The registration fees are as follows:

  •   When does registration close?
  • Space is limited. Registration will remain open until the sessions are full, so register early!

  •   What is the cancellation and transfer policy?
  • All cancellation and transfer requests must be received in writing to ACMP. Please send written notice of cancellation by email to the ACMP Meetings Team. Registration fees are transferable to another participant from the same organization ONE TIME only, for CHG MGMT INSIGHT: Masterclass Series only.

    The cancellation fee structure is as follows:

  •   How do I pay?
  • Payment by credit card is strongly preferred, and you can pay with your credit card during the online registration process. Payment must be received prior to the start of the Series.

  •   Do I receive a printed receipt?
  • The confirmation email you receive after registration is considered the invoice.

  • Payment by credit card is strongly preferred, and you can pay with your credit card during the online registration process. Payment must be received prior to the start of the Series.

  •   I did not receive a confirmation email or invoice after registering online. What do I do?
  • Please contact our ACMP Meetings Team.

  • Payment by credit card is strongly preferred, and you can pay with your credit card during the online registration process. Payment must be received prior to the start of the Series.

  •   I still have questions.
  • Drop our ACMP Meetings Team an email. We typically respond within one business day.

Our QEP Providers Include

Contact Us

1809 East Broadway, Suite 173
Oviedo, FL 32765

Phone: +1.888.389.0130
Global: +1.407.392.3373

Office Hours: 8:30 AM - 5:30 PM EST


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