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ACMP News: Ignitor Insights

Patrick McCreesh, ACMP Board of Director Member

Friday, May 8, 2020  
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Understand the loss / Help the person.  As change professionals we know that change happens at the societal, organizational, and individual level. Until recently, many of us have focused our time on organizational change driving success for the programs and initiatives within our companies. In this current global pandemic, we are forced to think about the impact of change at the societal level.  We hear fundamental questions about how we live and work.  These are important questions.  None of the processes and procedures of our pre-COVID life seem to answer them cleanly.  I find myself answering these questions by reminding leaders, team members, and friends to focus on individuals.  

We still change one person at a time.  Even when the society around us forces that change, our acceptance still happens one person at a time.  Each individual in our companies, families, and social lives is experiencing their own sense of loss for those things they value that are no longer accessible.  It may be their office, a colleague, a friend, or a favorite bar… or worse, a loved one or someone deeply impacted by the virus.  

It is how leaders understand and respond to this loss that will impact the success of organizations, teams, and maybe even families.  Only when we recognize the sense of loss and identify ways to support people through their own transition that we can help the collective group change their behavior.  I don’t find myself turning to literature on change right now.  I find myself muttering a simple mantra nearly every day – understand the loss / help the person.  How are you leveraging what you know about change to support friends and colleagues through their fear, loss, and grief?


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