Deb Peluso has spent 15 years collaborating with clients in military, government, for-profit and non-profit organizations to improve organizational performance and execute large scale change. Her work focuses engaging people in the change process to build commitment and support and ensure the change is sustainable. She is a published author and has also presented at a wide variety of conferences and professional meetings on topics such as knowledge management, leadership, decision making, and organization design.

Tuesday, April 1 4:00pm - 4:45pm
Using Hypothesis Maps™ to Select Metrics for Readiness, Adoption, and Benefits Realization

When it comes to measuring the success of change, many efforts fall short. Teams are disbanded, resources are reassigned, and the business has its hands full just helping people cope with the transition. Inevitably every effort is labeled either a success or failure. But what goes into making this determination? Is this judgment based on factual data and evidence? And is that data available early enough in the project lifecycle for change leaders to do anything about it? In this session, change leaders will learn a simple and intuitive process for helping sponsors and project teams identify change readiness and adoption metrics using Hypothesis Maps™. This technique helps leaders select smart metrics by first understanding the relationships between expected business results before, during, and after the change. Change leaders will walk away with a facilitator’s guide, tools and examples so that they can immediately apply this practice in their work.

Learning Objectives

  • Identify three types of change metrics – business readiness, adoption, and business outcomes – to track in their change management plans
  • Explain the purpose of a Hypothesis Map™ and when to use it on their projects
  • Facilitate a brainstorming session to help leaders identify the right change metrics for a given effort


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