Supriya Desai, President, ASC Advisory
Richard Batchelor, Change Management & HR Strategy
Garrett Gitchell, President, Vision to Work, Inc.
Gail Severini, Senior Consultant, Conner Partners
Ania Szpakowski, Change Director, Zurich Insurance

Date: Tuesday, April 16, 2013
Time: 4:00PM – 4:45 PM
Session Type: Panel

Presentation Abstract
With the recent emergence of formalized internal change management teams, a number of implications must be considered about the perks, perils and success factors of practicing change management internally and externally. Leveraging decades of internal and external – and global - experience, this panel of five seasoned practitioners will explore how internal practitioners and external consultants can be most effective at executing successful change. For business change leaders, internal practitioners and external advisors, our panelists will offer a stimulating comparison of the nature and success of internal vs. external change management teams. As with most things in life, there are multiple perspectives. Join us as our panelists share their thoughts on the pros, cons and implications of the trend.

Learning Objectives:
Understand the trend of in-house change management teams and why it is occurring.
Gain perspective on the nature of internal change management teams being built in leading, global organizations.
Realize the pros and cons – and thus, success factors – of working as an internal or an external change practitioner.
Explore scenarios for optimizing internal and external change management practitioners for project, program, initiative and functional success.

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About the Presenters

Supriya has 18+ years’ experience with strategic transformation as a consultant and corporate change management leader. She has designed, led or coached programs for global organizations (PricewaterhouseCoopers, AIG, J&J, Marriott, Ritz Carlton Hotels, EY), including developing program plans, change plans, strategic communications and learning programs, facilitating workshops, and delivering Six Sigma and Change Management training for 1000+ managers. She has established change management functions, created customized methodologies, managed teams, and developed CM capabilities. Supriya has presented to local agencies, global organizations (e.g. Bank of America, Thunderbird Management School), and global conferences on change and service excellence. She has published white papers and business school case studies on leadership and change. Supriya earned an MBA from Darden Business School and a BS in Hospitality Administration from Boston University. She is certified as a Six Sigma Master Black Belt (PwC) and Change Leader (Cornell), and is a founding member of ACMP.
Rich Batchelor has been successfully delivering change for 18 years. He has worked on change delivery in UK public service, managing multi-million pound change projects and eventually developing the change management presence in several government agencies before moving to Canada. He now leads a successful international consultancy providing change management and strategic Human Resource development working with companies as diverse as book publishers, IT service providers and hotels across Australia, Asia, Africa, Europe and the Americas. Rich has a Master’s degree in change management from the University of Glamorgan Business School in the UK, certifications in psychotherapy and counseling as well as being a trained project manager and HR professional. He has also published a number of articles and collaborated on books examining human behavior and its relationship to change.
Garrett is President of Vision to Work, Inc. Since 2000 partnering with senior leaders to strategize for, plan and execute organization wide change. His specialty is the design of change entities for successful, sustained organizational improvement. He has guided initiatives at 70+ companies, including both start-up and Fortune 50. Those include: redesign of performance management systems, social media initiatives, major technological upgrades, leadership development, sales culture change, medical records, change process design, supply chain and more. Consulting and mentoring C level leaders and leadership teams, matched with lead roles for multi-million dollar initiatives is the basis for Garrett’s approach and passion- connecting ideas to individual expertise- end state back. Garrett is a graduate of the University of San Francisco with an M.S. in Human Resource and Organizational Development Garrett conducts seminars, speaks on change and leadership and is a prolific writer. His thoughts and sometimes contrarian approach at
Gail is a Senior Consultant with Conner Partners. For more than 20 years, she has partnered with business leaders executing strategic initiatives. In roles as both internal business lead and external change agent, she has led teams through various strategies that included: launching innovation and new product development; establishing start-ups, strategic alliances and partnerships; rolling out business process re-engineering, re-organizations and new technologies. A graduate of Queen's University, Gail earned her Certified Management Consultant (CMC) designation in 1993 and Prosci Research's Change Management Program Certification in 2009. She is a founding member of ACMP and an active member of several professional associations including the Strategic Leadership Forum where she has served as the Change Management Council Chair. Gail continues to study, write, teach, and speak on the topics of change and change management. Her blog, Change Whisperer, is available at
As Change Program Director, Ania Szpakowski leads change management for Zurich Insurance. She has 20+ years’ experience in performance consulting, facilitation, leadership development and change as an external consultant and internal practitioner in Canada, US, and Europe. She has successfully designed, led and coached various strategic change programs within global multicultural organizations. Ania is a respected change expert and thought leader, and has been instrumental in developing and implementing a change management framework across the global organization that is integrated within the Project Management Framework. She has designed, developed and led the change management capability development programs to support the framework. Ania has demonstrated success working both strategically and tactically across multiple cultures and throughout the organization, working on individual projects and managing a portfolio of change initiatives. She is a certified PROSCI Trainer, Instructional Designer, High Performance Technologist and is currently certifying as a Lean Black Belt.

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