Title: Let’s Get Intentional About Accelerating and Sustaining “Behavior” Change
Presenter: Paul Fjelsta
accomplir® Behavior Change Leadership SM (Behavior is defined as “what people say or do”) complements Change Management’s focus on people’s thoughts, feelings, and attitudes. It is Behavior Change Leadership SM that has the most immediate impact on behavior change adoption and sustainability. We have demonstrated that an integrated approach (Change Management and Behavior Change Leadership SM) improves user change acceptance and yields more sustainable results, especially in white-collar, technical, service, and professional environments. accomplir® has pioneered next-generation improvement toolsets by embedding key Behavior Change Leadership SM (Applied Behavioral Science) concepts into Lean Sigma, Business Process Management, and technology deployment methodologies. Refining these toolsets in numerous change initiatives for the last ten years, has enabled us to: • identify and prioritize desired behaviors for both performers and leaders • increase Leaders’ active involvement and accountability for sustaining behavior-change dimension results and ROI.
Skill Level: Intermediate (3-5 Years of Change Management Experience)
Track: Harnessing Collaborative Disciplines
Over forty years of consulting, Paul has assisted Fortune 1000 clients measurably improve quality, costs, and productivity through development and delivery of major change programs focused on business process improvement, technology deployment, and leadership development. Paul’s journey began with a focus on applying Deming and Japanese TQC methodologies. In the ‘90s, Paul joined The Rummler-Brache Group (RBG) delivering engagements utilizing RBG’s Best Practice Business Process Improvement methodology (clients included 3M, Applied Materials, Brown & Root, Cargill, Chevron, Citibank, Haliburton, H-P, Imation, Kraft Foods, Toyota, and the US Intelligence Community). Paul launched accomplir®, Inc. in 2003 to develop next-generation improvement toolsets integrating Behavior Change Leadership SM into process improvement and technology deployment. Over the last ten years, these “integrated methodologies” (Behavioral Business Process Improvement SM, Behavioral Business Process Management SM, Sustainable Lean Sigma SM, and Business-Driven Technology Deployment SM) have been used in numerous engagements to improve change initiative people-dimension outcomes, results and ROI.
- Learn the essentials of Behavior Change Leadership SM and the importance of: (a) pinpointing behaviors and (b) providing positive consequences and feedback to change and sustain behavior
- Gain an understanding of how to more effectively engage leaders and key stakeholders throughout all project phases
- Understand what are the key accomplir® Behavior Change Leadership SM tools used within a change initiative project context