Facilitation and the Role it Plays in Change Management
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Facilitation and the Role it Plays in Change Management

ACMP's Members-Only Monthly Webinar

When: Thursday, April 23, 2020
12:00 - 1:00 pm EDT
Where: GoToWebinar - Webinar link will be emailed to you after registering.
Contact: ACMP Customer Service

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Title: Facilitation and the Role it Plays in Change Management

Presenter: Julie Miller


Effective facilitation is a game changer, and as the facilitator you can have an enormous impact. Having the opportunity to be in a meeting led by a skilled facilitator can be a real gift to any participant. They can make a long day go by quickly, diffuse heated conversations (and we know there are tough conversations that happen around change management), and make you wonder how you accomplished all the deliverables laid out at the beginning with all these "tough" personalities in the room.

But what exactly is a facilitator, and how do we learn the magic? I’ll cover the definition of a facilitator, share the meeting checklist I use, and discuss ways to identify your disruptors, armed with tactics to diffuse them. With this combination of steps, your change management meetings will be productive, viewed as a beneficial use of time, and they will want to know your magic and how you did it. Use it wisely though, when people find a great facilitator they will want you to play that role again and, hopefully, they will also spread the word that your meetings are fun and effective, and that they won't groan when the next invite comes through.

Skill Level: *Beginner*  (0-3 Years of Change Management Experience)

Track: Change Leadership & Critical Change Competencies


Julie Miller is a Six Sigma Master Black Belt, and Prosci Change Management trainer with a unique educational background. Julie has a Bachelor of Science from the University of Wisconsin in Mechanical Engineering and Master of Science from the University of Wisconsin in Organizational Behavior. This unconventional mix allows her to customize her sessions specifically to match the make-up of her audience, capabilities of her participants, and the needs of the culture to support the change. Julie has established Strategic Planning, Lean, Six Sigma, Change Management, and PMO at multiple organizations, creating the structure, training, and culture for success. Julie served as a Master Black Belt mentor and lead trainer for multiple cycles of Lean Six Sigma, Prosci Change Management, and Project Management. Her 20+ years of problem solving has led her to be recognized as one of the 40 New Voices of Quality by the American Society of Quality.

Learning Objectives:

  • Clear definition of what a facilitator is, and what it is not
  • Become a prepared facilitator by understanding your responsibilities before, during, and after the event
  • Make your meetings a fun and effective use of time for all participants
  • Be able to identify your disruptors, and be armed with tactics to diffuse them

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